Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.
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FAQs
Have a quick question? Check our FAQs for a quick answer
Office
3rd Floor, Building B, Block 7, Shenzhen International Innovation Valley, Xili Subdistrict, Nanshan District, Shenzhen City
Email us
admin@galental.com
Frequently asked questions
Have questions? We’re here to help
How long does it take to complete an order?
During working days, we will ship the goods within 24 hours. Logistics operations and transportation take approximately 3-5 days. If there are holidays, this time may be extended.
What should I do if my package is lost, damaged, or has not been shipped?
If you encounter any after-sales issues with your package, please contact us directly by email and we will respond within 24 hours.
Is there a discount for large orders?
If you have wholesale order requirements, we will select the optimal logistics solution and quotation for you. You can contact us directly by email and tell us your requirements.
