Shipping & Return Policy

Our Shipping and refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 
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Last updated: May 26 2025

1. SHIPPING

2. WARRANTY

3. REMEDY

4. HOW TO MAKE A WARRANTY CLAIM

1. SHIPPING

Shipping Terms: Orders are processed within 24 hours on weekdays. Processing may be delayed on holidays. Normal delivery time within the United States is 3-7 days.All shipping times and methods are estimatedand subject to change. Galental is not responsible for delivery delayscaused by events beyond our control. We offer free shipping withinthe contiguous U.S.

2. WARRANTY

Subject to the terms and conditions specified in this Limited Warranty, Galental Lighting, a business commercial lighting Company, warrants that lights purchased directly from Galental will be free from defects in material and workmanship until the earlier of 1 years from the date of manufacture, and 20000 hours of operation.

3.REMEDY

Please note that products with different warranty periods provide different warranty services and warranty time.

1.The products can be returned within 30 days from the date of receipt, but please also ensure the integrity of the products and the return will not affect their secondary sales. The used or installed products can't be returned due to non-quality problems (dislike or no longer need). If there is any objection, please contact the seller;

2. If the malfunction or damage of the products is caused by transportation, the buyer needs to contact us and provide evidence (video & pictures) within 15 days from the date of receiving. Providing the buyer fails to do so or no longer replies to us within 15 days after contact, the buyer will be responsible for any loss.

3.If there are any quality problems over 30 days from the date of receipt, please contact Galentalfor a warranty with photos or videos showing product problems and Galental will help you solve this problem. Buyers can choose to obtain new lights, but the corresponding costs need to be borne by the buyer.

4.HOW TO MAKE A WARRANTY CLAIM

Galental Company issues a Return Material Authorization (RMA) for all requests for warranty review. To make a warranty claim, retain the failed Products and notify your Damilare sales or customer service representative in writing within thirty (30) days of the failure. After contacting Galental and receiving an RMA number, Purchaser shall promptly return the Product after receiving instructions regarding if, when, and where to ship the Product. The Product must be returned within 10 days of receiving RMA number, and the shipping box must be clearly marked with RMA number. Failure to follow this procedure shall void this Limited Warranty. Galental reserves the right to examine all failed Product to determine the cause of failure and patterns of usage and shall be the sole judge as to whether any Product is defective and covered under this Limited Warranty.